Delivery
1. Order Processing
Order Confirmation: Upon successful placement of your order on Scopoderm.com, you will receive a confirmation email with your order details and a tracking number (if applicable). Please review your order details carefully.
Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has been shipped.
2. Shipping & Delivery
Shipping Methods: We offer various shipping options depending on your location and the size of your order. The available shipping methods will be displayed at checkout, with estimated delivery times and costs.
Estimated Delivery Times:
Standard Shipping: 1-7 business days
depending on the destination country.
Shipping Costs: Shipping costs are calculated based on your location, the shipping method selected, and the weight of your order. You will be able to review shipping costs at checkout before completing your purchase.
3. International Shipping
Customs, Duties, and Taxes: Scopoderm.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Order Tracking
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your order. Please allow 24-48 hours for the tracking information to update.
Lost or Delayed Packages: If your package is delayed or lost in transit, please contact our customer service team at support@scopoderm.com. We will work with the carrier to resolve the issue as quickly as possible.
5. Order Modifications and Cancellations
Modifications: If you need to modify your order after it has been placed, please contact us immediately at support@scoopoderm.com. We will do our best to accommodate your request, but modifications may not be possible once the order has been processed.
Cancellations: Orders can only be canceled if they have not yet been processed for shipping. Please contact us promptly if you wish to cancel your order.
6. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
7. Contact Information
If you have any questions or concerns about your delivery, please contact our customer service team at support@scopoderm.com
Returns Policy
1. Your Statutory Rights
At Scopoderm.com, your satisfaction is our top priority. This returns policy is designed to ensure that you have a smooth and satisfactory shopping experience. Please note that this policy is in addition to, and does not affect, your statutory rights under applicable consumer laws, including your right to cancel or return an order within 14 days of receipt under the Consumer Contracts Regulations (for UK/EU customers).
2. Eligibility for Returns
You may return most new, unopened items purchased from Scopoderm.com within 30 days of delivery for a full refund, subject to the exclusions outlined below. Items must be returned in their original packaging, unused, and in a resalable condition.
3. Exclusions
Certain items are exempt from being returned, including:
Products that have been opened, used, or tampered with.
Health and personal care items such as medications, skincare, or hygiene products where the packaging has been opened or tampered with.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
4. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Notify our customer service team at support@scopoderm.com within 14 days of receiving your item to request a return. Please include your order number and the reason for the return.
Return Authorization: Once your return is authorized, you will receive instructions on how to return your item.
Shipping: You are responsible for paying your own shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or defective item). Shipping costs are non-refundable.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges
If you received a defective or damaged item, you may request an exchange for the same item. Contact us within 14 days of receiving the item to arrange for an exchange.
7. Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason. To exercise this right, you must inform us of your decision to cancel in writing within the 14-day period. Once your cancellation is confirmed, you will have an additional 14 days to return the goods. You will be responsible for the cost of returning the goods unless the goods were delivered in error or are defective.
8. Exceptions to the Right to Cancel
The right to cancel does not apply to:
Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
9. Contact Information
If you have any questions regarding this returns policy or need further assistance, please contact our customer service team at support@scopoderm.com.